Introduction:
At Revive Residence, we are committed to providing a safe and supportive environment for all our clients
in their journey towards recovery. We understand that concerns or grievances may arise during your stay
with us. This Grievance Policy outlines our procedures for addressing and resolving any issues that you
may encounter.

Purpose:
The purpose of this policy is to ensure that all clients have a transparent and accessible process for
expressing concerns, complaints, or grievances, and to ensure that these issues are addressed promptly
and fairly.

Scope:
This policy applies to all clients residing at Revive Residence.

Grievance Procedure:
1. Informal Resolution:
We encourage clients to address any concerns informally, whenever possible, by discussing them with a
staff member, house manager, or counselor. Most issues can be resolved at this stage through open
communication.
2. Formal Grievance Submission:
If the concern cannot be resolved informally, clients may submit a formal grievance in writing.
Grievances can be submitted by filling out a Grievance Form found in the house binder and submitting it
via email to [email protected]
3. Grievance Review:
Upon receiving a formal grievance, the Grievance Committee will be formed. The committee may consist
of staff members not directly involved in the issue. They will thoroughly investigate the grievance within
seven (7) business days.
4. Resolution Meeting:
A resolution Zoom meeting will be scheduled within ten (10) business days of receiving the grievance.
The client and relevant staff members will attend this meeting. The client may bring a support person if
desired.
5. Written Response:
Within three (3) business days of the resolution meeting, a written response outlining the resolution or
proposed action will be provided to the client.
6. Appeal Process:
If the client remains dissatisfied with the resolution, they may appeal within seven (7) business days of
receiving the written response. The appeal will be reviewed by a different committee.
7. Final Decision:
A final decision will be provided to the client within ten (10) business days of the appeal. This decision
will be considered binding.

Confidentiality:
All grievance-related discussions and documentation will be kept confidential to the extent permitted by
law.

Non-Retaliation:
Revive Residence strictly prohibits any form of retaliation against clients who file grievances in good
faith. Any retaliation will be subject to disciplinary action.

Documentation:
A record of all grievances, their resolution, and any resulting actions will be maintained by Revive
Residence for future reference and continuous improvement.

We are dedicated to addressing your concerns promptly and fairly, and we appreciate your commitment
to your recovery journey at Revive Residence. If you have any questions or need assistance with this
Grievance Policy, please do not hesitate to contact our administration.

*This Grievance Policy is subject to periodic review and may be updated to better serve our clients.
Effective Date: September 15th, 2023